Service Tracking
Made Simple

Replace clipboards with secure QR scans. Get trustworthy counts, privacy-first records, and insights that help you serve better.

QR Scanner Interface showing QR code being scanned with success checkmark

Clipboards Don't Scale

Illegible Handwriting

Paper logs are hard to read, easily lost, and impossible to search through efficiently.

Manual Counting

Hours wasted tallying numbers by hand, leading to errors and delayed reports.

Privacy Concerns

Sensitive information visible to everyone, with no way to control who sees what.

No Insights

Without data, it's impossible to identify trends, allocate resources, or prove impact.

Everything You Need, Nothing You Don't

Built specifically for shelters, food banks, and service organizations that need reliable tracking without the complexity.

QR Scanner Interface showing QR code being scanned with success checkmark
Core Feature

QR Code Check-in

Simplify check-ins with secure QR scans at kiosk stations. Each guest receives a privacy-first QR card—no personal information visible, just a unique ID that staff scan in seconds.

  • No PII on physical cards
  • Sub-second scan time
  • Dedicated kiosk mode for stations
Charts showing service trends, export buttons
Reporting

Tracking & Reports

Generate reliable service counts instantly. Export reports by date range, service type, or location. Get the data you need for funders, compliance, and strategic planning.

  • Real-time service counts
  • Export to CSV and PDF
  • Custom date range filtering
  • Meaningful Statistics
User profiles with role badges and activity logs
Team Management

Staff Profiles

Maintain organized staff access with individual profiles. Track who performed what actions, when, and where—creating full accountability and audit trails.

  • Individual staff accounts
  • Complete activity audit logs
  • Hierarchical Control
site list
Enterprise

Multi-Location Support

Operate across multiple sites seamlessly. Each location gets its own settings, kiosks, and reporting while central admins maintain oversight across all facilities.

  • Unlimited locations
  • Location-specific reports
  • Centralized admin dashboard
Client page mobile view
Accessibility

Mobile-Friendly

Works perfectly on any device. Manage operations from your office desktop, check reports on your tablet, or scan QR codes with a phone—all with the same seamless experience.

  • Fully responsive design
  • Touch-optimized interface

How It Works

Get up and running in three simple steps

01
Client list setup screenshot

Add Your Clients

Create client profiles directly in ShelterPortal or import them from salesforce!

02
QR-Exchange

Distribute QR Cards

Print privacy-first QR cards for your guests. Each card contains only a unique ID—no personal information visible to anyone.

03
Checkin

Scan & Track

Guests scan their cards at kiosk stations. Data is captured instantly, reports generate automatically, and you get the insights you need.

Watch How Simple It Is

See how Shelter Portal transforms daily operations in under 2 minutes. From check-in to reporting, watch the complete workflow.

  • Quick setup process
  • Real guest check-in flow
  • Live reporting dashboard
  • Mobile & kiosk modes
Product Demo Video
2:30 minutes • Full workflow walkthrough

Frequently Asked Questions

Do I need special hardware?

For QR code scanning functionality, a 2D Scanner is required. However the platform is entirely useable without QR codes at all.

How is guest privacy protected?

QR cards contain only a unique ID number—no names, addresses, or personal information. Guest details are stored securely and encrypted, accessible only to authorized staff with proper permissions.

Can we import existing guests from SalesForce?

Yes! We provide automatic syncing from SalesForce for your clients.

Can we disable features we do not want?

This platform was designed for full customization, with the ability to disable or enable any features provided to best fit your needs.

Can we use existing QR codes?

Of course you can, shelterportal gives the option for generating new QR codes or linking existing QRs. Or you can disable QR codes entirely and use the platform completely QRless.

Do you offer training?

Yes! All plans include onboarding training. Professional and Enterprise plans get personalized training sessions. We also provide video tutorials and documentation.